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Market Orientation and Service Commitment

In response to fierce market competition and to meet customer demands, our company adheres to a market-oriented approach and a customer-centric philosophy. We have earned widespread recognition from our clients through efficient, comprehensive services and superior product quality.

Our Commitments

1. Product Lifespan Guarantee: The operational lifespan of our transformers is no less than 30 years (Perform in accordance with the technical agreement specifications) .
2. Strict Quality Control:
   • Upon receiving bid documents, we promptly initiate the evaluation process to ensure all customer requirements are fully addressed.
   • We carefully select certified suppliers and strictly follow quality management standards to control and inspect raw materials and components.
   • We produce high-quality, customer-satisfactory parts in full compliance with contract and technical agreement requirements.
3. After-Sales Service Commitment:
   • All performance indicators and technical specifications of our transformers meet or exceed national standards.
   • Within 2 years of installation and commissioning, if any oil leakage occurs due to manufacturing defects in oil-immersed transformers, we will repair it at no cost (Within the contract warranty period) .
   • For any critical component defects identified during production or issues discovered during installation, we prioritize resolution to meet project timelines, followed by thorough responsibility analysis and necessary repairs or replacements.
   • We welcome customers to supervise the manufacturing process at our facility and will provide full support.

After-Sales Support

We offer comprehensive after-sales services, including free guidance for installation and commissioning. After the product is operational, if the customer requires support, our service team will respond promptly:

• Arrival on-site within 24 hours for locations within 300 km. (In China)
• Arrival on-site within 48 hours for locations beyond 300 km. (In China)

Additionally, we have established a robust regular follow-up system. We conduct periodic written or on-site visits to monitor the performance of in-service products, ensuring our customers have continuous peace of mind.